Scenario 2:
Mr. Chalmer’s math class is taking the NWEA MAP math test tomorrow morning and he has one last day to prep and motivate his students. When he reminds them of the test, one groans loudly in response and another quickly raises her hand and asks why they have to take it for a third time this school-year. Mr. Chalmers calmly agrees with the students and asks for them to do their best. He expresses sincere regret for their having to do this and tells them the state requires schools to collect assessment data and monitor student growth.

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What TLC strategy should Mr. Chalmers have used? How might this situation have been handled differently?